If you’re a faithful reader of our blog, you know that it wasn’t two months ago that we took a terrific Mexican Riviera cruise with my parents, sister and brother in law. We had a good time until we tried to get off the ship, and that disembarkation experience was so terrible that I not only blogged about it (see Norwegian Star Cruise Embarkation, Yech!), but wrote a letter to Colin Veitch, President and CEO of NCL Corporation and Andrew Stuart, Executive Vice President of Sales, Marketing and Passenger Services about the experience.
Well, six weeks later we finally received a communiqué from them about our letter. Ready for it? Here it is:
Not too inspiring, all said and done, after six weeks. But it’s at least something, so I’m hoping to have a more detailed followup from them soon. Meanwhile, it’s heartening to read the comments others have left on that blog entry talking about their own disembarkation experiences on cruises.
In case you can’t read the graphic image too well, here’s what it says:
Dear NCL Guest,
This is just a quick note to let you know that we’ve received the correspondence you sent.
We’re now in the process of checking into the matter and we’ll write you back as fast as we can.
Thanks for your patience – and thanks for taking time to contact us.
Norwegian Cruise Line
Customer Relations Department
Anyone else ever received one of these cards and then actually got a more formal and detailed response subsequent?